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  • 1. RST

    When the display shows RST
    Solution: Press and hold the down button to reset until the column is at the lowest point and lift to complete the reset.

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  • 2. After pressing the button, the number flashes, and the standing desk does not respond.

    The standing desk is limited.
    Solution: Release the upper and lower limits, press the M button and then long press the M button again until 555 appears, and release the limit.

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  • 3. E01

    Solution:
    1. Check whether the desk is overloaded on one side. If it is overloaded, you need to remove part of the load.
    2. Check whether there is mechanical abnormality, lifting interference.
    3. If there is no mechanical abnormality on the outside, press the down button of the handset to enter the RST reset state. If the column descends synchronously, keep pressing the button until the reset is completed, and the handset displays numbers; if the table top is tilted, release the button immediately, contact after-sales.

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  • 4. Anti-collision often occurs on the standing desk

    Solution:
    1. Check whether the control box is fixed firmly. If not, fix the control box first.
    2. If the control box is fixed firmly, the anti-collision sensitivity needs to be adjusted.

    Watch video
  • 5. E07

    E07 represents the Hall error of M1 port.
    Solution: first check whether there is an connecting cable at the error reporting port.
    No connecting cable: Swap the motor cable of M1 socket and M2 socket on the control box, check the information of the handset, if E07 is displayed, you need to contact the after-sales service to replace the control box, and if E08 is displayed, you need to contact the after-sales service to replace the M1 port column.
    If there is a connecting cable: Change the position of the connecting cable, check the information of the handset, if E08 is displayed, it means that the connecting cable is broken. Contact the after-sales service to replace the connecting cable. If E07 is displayed, you need to perform the following steps: swap the motor cables of the M1 socket and M2 socket on the control box. If E07 is displayed, you need to contact the after-sales service to replace the control box. If E08 is displayed, you need to contact the after-sales service to replace the M2 port column.

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  • 6. E08

    E08 represents the Hall error of M2 port.
    Solution: first check whether there is an connecting cable at the error reporting port.
    No connecting cable: Swap the motor cable of M1 socket and M2 socket on the control box, check the information of the handset, if E08 is displayed, you need to contact the after-sales service to replace the control box, and if E07 is displayed, you need to contact the after-sales service to replace the M2 port column.
    If there is a connecting cable: Change the position of the connecting cable, check the information of the handset, if E07 is displayed, it means that the connecting cable is broken. Contact the after-sales service to replace the connecting cable. If E08 is displayed, you need to perform the following steps: swap the motor cables of the M1 socket and M2 socket on the control box. If E08 is displayed, you need to contact the after-sales service to replace the control box. If E07 is displayed, you need to contact the after-sales service to replace the M2 port column.

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  • 7. E09

    E09 represents the Hall error of M3 port.
    Solution: first check whether there is an connecting cable at the error reporting port.
    No connecting cable: Swap the motor cable of M2 socket and M3 socket on the control box, check the information of the handset, if E09 is displayed, you need to contact the after-sales service to replace the control box, and if E08 is displayed, you need to contact the after-sales service to replace the M2 port column.
    If there is a connecting cable: Change the position of the connecting cable, check the information of the handset, if E08 is displayed, it means that the connecting cable is broken. Contact the after-sales service to replace the connecting cable. If E09 is displayed, you need to perform the following steps: swap the motor cables of the M2 socket and M3 socket on the control box. If E09 is displayed, you need to contact the after-sales service to replace the control box. If E08 is displayed, you need to contact the after-sales service to replace the M2 port column.

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  • 8. The height of the digital display does not match the actual height

    Adjust the minimum digital display height.
    Solution: in the RST state. Press and hold the M button for 5 seconds, the handset displays the height value after reset and raised, and flashes on and off. Press the up button or down button to adjust to the desired height value. After releasing the button for 5 seconds, the handset jumps back to RST, and the adjustment is successful.

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  • 9. Adjust the anti-collision sensitivity

    Solution: In the RST state. Press and hold the up button for 5 seconds to change the anti-collision sensitivity in case of resistance, and press the up/down button to switch.
    10.5 - very sensitive 10.6 - moderately sensitive 10.7 - not sensitive

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  • 10. The digital display unit is different from before

    Solution: In the RST state. Press and hold the 2 button for 5 seconds to switch between inch display and cm display.
     10.3-cm 10.4-inch

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  • 11. Handset display LOC

    LOC means the handset is locked
    Solution: In the LOC state, press the M button for 8 seconds, the handset displays numbers, and the handset is unlocked.

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  • 12. The column is unresponsive and cannot be reset (the movement has a sound)

    Solution: Contact the after-sales service to replace the column.

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  • 13.H01

    Continuous operation time over 4 minutes / control box circuit board temperature over 75°C
    Solution:
    1. Stop the operation and recover automatically after 1-16 minutes of rest.
    2. The control box circuit board will automatically recover after cooling to below 45.
    3. Disconnect the AC power, wait for 30 seconds, connect the AC power again, and restore.

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  • 1.Fixed adjustable not running stuck

    The input shaft end of the motor cannot shake the entire row of brackets → check whether the linear actuators have reversed linear actutors → if the linear actuators are installed reversely, the same row of linear actuators will have opposite telescopic directions → need to remove the reversely installed linear actuators and replace them in the same direction.
  • 2.Linear actuator front pull break

    There are cracks or direct disconnection in the forward pull → the limit impact of the ordinary forward pull is 20000N → much higher than the actual working condition → check whether the upper and lower mounting seats of the linear actuators are on the same horizontal plane → if the linear actuator is not on the same level, the linear actuator is subject to lateral force. It will be very large → the upper and lower mounting seats are adjusted to be level
  • 1.No reaction or action of operation key

    1.1 If there is no light on the control indicator → check AC input voltage → check whether the plug of power cord is properly connected →check fuses → cut off the power and power on again → check the controller
    1.2 If the controller indicator light is on: check the hand controller → check the adapter → check the controller → system with software enters reset re-operation (operate according to relevant system instructions)
  • 2.Abnormal sound

    2.1 If there is an abnormal sound of that linear actuator → Electromagnetic sound of the movement is louder → bearing is louder → turbine worm
     and bevel gear do not mesh well → abnormal sound caused by impact of external force on motor → abnormal sound of torsion spring →Knocking, wiping
    2.2 Abnormal sound caused by improper use of knocking and wiping pipes → inappropriate selection of pin shaft → Abnormal sound caused by interfere → the center deviation of the rear hole and the front hole of the linear actuator  is large
    2.3 Abnormal sound caused by the structure of the customer
  • 3.Abnormal synchronization

    3.1 The controller has a display error → power off and power on for retest → put the system into reset test → Check whether the plug of the corresponding control line is plugged properly (display E07 M1 control abnormality and E08 M2 control abnormality) → check whether the adapter is connected properly → Changeover the linear actuator insertion control → check the corresponding linear actuator→ check the controller
    3.2 If there is no display of the hand controller → check AC input power supply →  check whether the plug is properly connected to the power cord → turn off the power and power on again → check the controller
  • 4.Automatic operation

    4.1 If cause by the periphery factors → check whether the key pad of the controller is stuck → check whether the key is higher so that the panel is pressed → check the damage and short circuit of controller wires → check the plug connection for controller and adapter plug solder joint for short circuit → check the bending short circuit of controller pin → check the mechanical damage to controller keys
    4.2 If there is a problems of controller → adhesion of relay normal opening point → check the program problems with software functionality
    4.3 Use remote control to check the interference
  • 5.One of the linear actuator does not work

    5.1 Relay has suction sound → Check whether the plug is properly connected → Linear actuator no-load test → changeover the plug control of linear actuator → check the linear actuator → check the controller
    5.2 Relay does not have suction sound → check the hand controller → check the adapter → check the controller

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